A WhatsApp AI agent that answers from your business — not guesses

No — and this is the single most important thing that separates it from a generic chatbot. The agent answers only from your own business information and website content, and it is explicitly guard-railed not to invent prices, opening hours, or promises. When a question falls outside what your business has provided, it does not improvise; it tells the customer that a team member will follow up, and the conversation is still saved as a lead so your team can respond. For a business on the front line with customers, that honesty is the difference between an assistant that builds trust and one that quietly creates commitments you never made.

WhatsApp, a website enquiry form, and inbound email — all wired to the same grounded agent, so coverage is complete rather than chat-only. Whichever way a customer chooses to reach you, they get a fast, accurate, on-brand response, and every message is captured as a lead in one portal with its source and contact details. You can also import your existing contacts by uploading a file, so your channels and your customer list live in the same place. The result is one consistent front door across every channel, instead of enquiries scattered across personal phones and separate inboxes.

No. Agentora's Digitize-from-Zero track generates and hosts a website for you from a short, plain-language business profile, then connects the channels on top of it — so a business with no website, no systems, and no technical team can be online with a working AI agent. You describe the business, Agentora writes and publishes the site on your own Agentora address, and the WhatsApp, web, and email channels are wired to a grounded agent that answers from that content. As the business changes, you can regenerate the site, and the agent stays grounded in the current information.

Yes. The agent uses the official WhatsApp Business Cloud API, not an unofficial or scraped workaround, so it is stable, supported, and within WhatsApp's terms of service. That matters because unofficial approaches risk being blocked and put your number at risk — exactly the wrong foundation for a customer channel you depend on. Onboarding to the official API, including the business verification WhatsApp requires, is part of setup, so the agent runs on an approved, durable channel from the start.

The agent responds instantly, day or night, which is precisely when most enquiries go unanswered and leads go cold. A customer who messages at 9pm gets an accurate first answer immediately instead of silence until morning, and anything that genuinely needs a person is flagged for follow-up and captured as a lead so it is not forgotten. In practice this means you stop losing the warm enquiries your marketing worked to generate simply because no one was watching the channel when they arrived.

The agent is dormant-safe by design. If the AI cannot respond for any reason, a sensible static reply still goes out, so a customer is never left in silence at the moment they were ready to engage. This fallback is deliberate — the worst outcome on a customer channel is no response at all, so the system is built to always acknowledge the customer and capture the enquiry, even in the rare case the AI itself is temporarily unavailable.

Every conversation, on any channel, is captured in your Agentora portal with its source and the customer's contact details, so you have a real, measurable pipeline rather than messages scattered across phones and inboxes. That means you can follow up systematically, see which channel and which campaign produced an enquiry, and stop losing leads in the gaps between tools. The lead record travels with the conversation, so whoever picks it up has the full context of what the customer asked and what the agent already told them.

Yes, and it does so honestly. When a question falls outside what the business has provided, the agent tells the customer that a team member will follow up rather than guessing an answer, and the conversation is saved with its full context so your team can pick it up seamlessly. This human hand-off is a core part of the design: the agent handles the high-volume, well-covered questions instantly and accurately, and routes the genuinely novel or sensitive ones to a person — so customers get speed where it helps and human judgment where it matters.

Onboarding to the official WhatsApp Business API is part of setup, and during that step we confirm your number and complete the business verification WhatsApp requires so the agent runs on an official, approved channel. Whether you bring an existing number or provision a new one depends on your current WhatsApp setup, which we work through during onboarding. The goal is a durable, compliant channel your business owns — not a fragile workaround that could be interrupted.

Rule-based chatbots follow rigid decision trees: they break the moment a customer phrases something unexpectedly, and they cannot actually answer real questions about your business — they route, they don't understand. Agentora's agent is a grounded AI that answers from your actual business information, in natural conversational language, with guardrails against invention. So instead of frustrating customers with 'I didn't understand that, please choose an option,' it gives a genuine, accurate answer to what they asked — or an honest hand-off when it cannot. It is the difference between a phone tree and a knowledgeable colleague.

Never. Not inventing prices, hours, or promises is a hard, non-negotiable guardrail. The agent would always rather defer to a human than state something your business did not provide. This is deliberate: on a customer channel, a fabricated price or a promise you cannot keep is not a minor error — it is a broken commitment and a hit to trust, and sometimes a liability. The agent's job is to be helpful within the bounds of what is true about your business, and to be honest at the edge of that boundary.

The agent replies in a natural, conversational tone, and the exact language support depends on your setup. Agentora's wider platform is built for multi-language delivery — the marketing site and documents are already produced across many languages — so regional-language replies on the channels are a natural extension of that capability. If serving customers in a specific language is important to you, raise it during onboarding and we will scope it to your needs.

Once your business profile and WhatsApp number are ready, connecting the channels takes days rather than weeks, because there is no bot to design and build by hand — the agent is grounded in your business content rather than scripted flow by flow. The main variable is WhatsApp's own business-verification process, which we guide you through. For a business starting from zero, generating the site and profile is part of the same quick path, so you can go from nothing to a working, answering agent in a short, predictable timeframe.

Conversations are captured in your Agentora portal and used to answer your customers and generate leads — not repurposed elsewhere. The agent runs on official APIs, and the wider platform is designed around jurisdiction-aware data handling, so how information is stored and processed respects the framework that governs your business. If you have specific data-handling or residency requirements, raise them during onboarding so they can be reflected in your setup.

Yes. You can upload a file of your existing contacts to bring them into the same portal as your live channels, so your historical customers and your incoming enquiries live in one place. That means you are not starting your pipeline from zero — your existing relationships and the new leads the agent captures are managed together, which makes follow-up and measurement far simpler than juggling a spreadsheet of old contacts alongside a stream of new messages.

Yes — that is exactly what the Digitize-from-Zero track is built for. You describe the business in plain language, Agentora generates and hosts a website, connects WhatsApp, web, and email, and grounds a guard-railed agent in your content — so a business with no website, no systems, and no technical team ends up online and answering customers. It is the fastest path from 'we have nothing digital' to 'we respond to every customer instantly and capture every lead,' without hiring a developer or standing up infrastructure yourself.

The customer-channels capability is one of Agentora's build-side components, which are unlocked independently rather than bundled into one large up-front scope — so you pay for what you choose to turn on, when you turn it on. See the pricing page for current details, or talk to us about your specific setup and we will walk you through what it would cost for your business and channels. There is no open-ended or hourly billing; the cost is clear before you commit.

Leads are captured in the Agentora portal today, and the architecture is built to extend, so integrations to downstream systems such as a CRM are a natural next step as your needs grow. Because every conversation is already a structured lead record with source and contact, connecting that data to another system is an extension rather than a rebuild. If CRM integration is important to your workflow, raise it during onboarding so it can be factored into how your setup is scoped.

Yes. The agent is grounded in content you provide and guard-railed against invention, and every conversation is logged in your portal, so you always have full visibility and control over what customers are being told. If you want to adjust how it answers, you update the business information it is grounded in, and the agent's responses follow. This combination — grounding, guardrails, and a complete conversation log — means the agent operates within bounds you set and can see, rather than as an unaccountable black box.

Talk to an AI expert about your channels and business and we will reply within one business day, or explore how the greenfield Digitize-from-Zero flow works to see the path from a plain-language profile to a live, answering agent. You can also download a sample report to see the kind of deliverables the wider Agentora platform produces. Whichever way you start, the goal is the same: every customer answered, and every enquiry captured as a lead.